Refund Policy

Spa Policies
We have provided our spa policies below. If you would prefer a personalized response to any question you have, please call us today at 713-969-7448 or email us [email protected] and I will be more than happy to directly respond to any queries you have regarding your visit to our beautiful spa.

Preparing for Your Next Day Spa Appointment

Guests of a Life Balance Massage & Spa often have questions when preparing for their next visit or when scheduling a reservation at a spa they have not visited previously. Below are some of the FAQ’s to assist with a few of the typical concerns/questions guests may have.

Spa Environment

It is essential for a relaxing spa environment to maintain a peaceful level of quiet. Please turn off all cell phones prior to entering the spa and keep a low voice level for any conversation.

How Early Should I Be When Visiting the Spa?

On your first visit to the Life Balance Massage & Spa! please arrive 15-20 minutes prior to your appointment time to complete our client consultant form. We would encourage you to always arrive 10-15 minutes before your appointment time to allow you to relax and derive the most benefit from your spa reservation.

How Should I Dress to Receive a Massage?

While you will be modestly covered at all times during your visit to the Life Balance Massage & Spa, the level of dress you arrive in and maintain throughout your spa appointment will of course depend both on the actual spa service you are receiving, as well as your comfort level and personal choice. Arriving at the spa in comfortable, loose fitting clothing that is easily removed is always beneficial.

Some people choose to be fully undressed but for the spa robe when preparing to receive a relaxation massage, while others prefer to keep their undergarments on during a massage therapy appointment. 

Only Female Spa & Massage Therapists

Please note that we only have a Female Massage Therapists.


Your spa treatment session is for your enjoyment and relaxation. The best environment is provided without anyone accompanying you into your actual treatment session room, which is why only minors accompanied by an adult are allowed to have anyone in the actual treatment room for observation.

Late Arrival Policy

If you find yourself delayed in arriving for your appointment at Life Balance Massage & Spa, we will certainly make an effort to accommodate your needs and provide you with the benefits of your full spa treatment appointment. However, dependent upon the schedule at the spa that day, your reservation may have to be abbreviated due to time management concerns. The full spa price will still apply in this instance.

What is the Cancellation Policy of the Life Balance Massage & Spa?

We would greatly appreciate 24-hour notice for any cancellation when you have scheduled an appointment. 

In the event that you must cancel or modify your appointment, at least 24 hours notice is required. Please cancel call 713-969-7448, or [email protected] at least 24 hours prior to your schedule appointment time.  Failure to do so will result in the forfeiture of your prepayment.

Returned Checks & Methods of Payment

All returned checks will incur a $40 fee. The methods of payment accepted at , Life Balance Massage & Spa,Texas are Cash, Checks, Visa, MasterCard & Discover

May My Children Accompany Me While I am at the Spa?

We discourage bringing any small children to the spa it is very important for the spa environment to remain a calm and peaceful place for relaxation. If you have questions about bringing children to Life Balance Massage & Spa,, please give us a call at today!

Do I Have Any Responsibilities I Should Be Aware of As An Life Balance Massage & Spa?

You are our guest when at the Life Balance Massage & Spa, and your sense of relaxation is our main concern. We only ask that you be certain to alert us to any potential medical conditions we should be aware of.

It is also extremely important that you let us know at once if you experience any sense of physical or emotional discomfort while receiving spa services at the Life Balance Massage & Spa.

Sounds, temperature and pressure used during a massage therapy treatment are all important factors to keep in mind with regard to your comfort. When receiving any skin treatment services, we ask you alert us if you begin to experience even mild discomfort in case of any potential allergic reactions you may not have expected in relation to any dead sea salt scrubs, lotions used, or mud masking agents, etc.

May I Receive Spa Services if I am Pregnant?

We are happy to provide services to our moms-to be. We do request that you wait until your second trimester to schedule a massage or body treatment. Some modifications may be made to some of our services to ensure the comfort of you and your baby. Massage therapy and spa services can be especially beneficial during pregnancy. Please feel free to call us to learn more about our special prenatal massage and spa treatment services.

If I Have Special Medical Conditions Am I Excluded from Potentially Receiving Spa Services at Life Balance Massage & Spa?

We would encourage you to call to speak with the Massage Therapist concerning any special medical conditions. At your first appointment we do request that you provide us with a complete medical history including any medications you may be currently taking. With this information about your specific condition, we can then determine together which of our spa services would be to your most benefit.

Do You Serve Any Alcoholic Beverages At Life Balance Massage & Spa, to Aid in Relaxation?

It is our policy to not serve alcoholic beverages before or after our spa services. Many of our spa services increase the circulation of blood within the body which would significantly increase the impact of any alcohol ingested before or after the treatment. We believe that massages from our professional therapists and our spa services are the best aids in helping you relax!

Product/Service Return Policy

Please note, spa treatment services and gift certificate purchased are non-refundable.

Would It Be Okay if I Shave Shortly Before Receiving Spa Services?

Many individuals have different skin types and therefore reactions to various sea salt scrubs, lotions and so on. For some skin types a particularly increased level of sensitivity may be present in skin that is very freshly shaven smooth.

We request you be cognizant of this fact and your personal skin reactions to spa applications and perhaps put an appropriate amount of time in between shaving and visiting the spa in order to prevent any possibly negative or painful skin reactions as a result of shaving too quickly before your massage or skin treatment appointment at Life Balance Massage & Spa.

Age Requirement for Spa Treatments

Guests receiving treatment without an accompanying adult must be a minimum of 17 years old.

What Kind of Parking is Available at Life Balance Massage & Spa?

Our Spa is located within a shopping center with generous parking capabilities .